Medley Jeweler Shipping & Security Protocol

Domestic Shipping (Australia)

Standard Luxury Delivery

  • 🚛 Handled by: Brinks Secure Logistics
  • ⏱ Delivery: 2-4 business days
  • 💰 Cost: $35 AUD (Free for orders >$5,000 AUD)
  • 🔒 Includes:
    → Tamper-evident packaging
    → Discreet outer wrapping
    → Optional timed delivery

White Glove Service (Sydney/Melbourne only)

  • 👔 Personal concierge delivery
  • 💎 In-home unboxing & authentication
  • ⏳ Available within 48 hours
  • 📅 Schedule Delivery

International Shipping

Global Secure Dispatch

  • 🌏 Coverage: 50+ countries
  • ⏳ Timeline: 5-10 business days
  • 📜 Requirements:
    → Recipient’s government ID copy
    → Customs pre-clearance
    → Duty Calculator

Luxury Export Services

  • 💍 For pieces >$20,000 AUD:
    → Dedicated export manager
    → Bullion-grade insurance
    → Diplomatic pouch options

Order Processing

  • 🔍 Authentication: All pieces undergo:
    1. Gemological verification
    2. Microphotography documentation
    3. Security sealing
  • ⏱ Dispatch Times:
    → Standard orders: 24 hours
    → Custom designs: 3-5 business days

Real-Time Tracking

Monitor your shipment through:

  1. Medley Vault (24/7 GPS tracking)
  2. SMS/email alerts at each checkpoint
  3. Live chat with security team

Holiday & Peak Periods

  • 🎄 Christmas cutoff: December 10
  • 🎉 Valentine’s cutoff: February 5
  • 🚨 After-hours emergency contact: Security Portal

Sustainability Commitment

Our shipping meets:

  • ♻️ Carbon-neutral certification
  • 🌱 Vegan leather documentation folders
  • 💎 Recycled diamond packaging

Key Security Features:

  1. Dual Verification
    • Photo ID match at delivery
    • Unique security holograms
  2. Insurance Coverage
    • Automatic coverage up to $250,000 AUD
    • Special riders for heirloom pieces
  3. Chain of Custody
    • Blockchain-secured logistics records
    • Biometric handovers

For Assistance:
Shipping Concierge
Operating Hours: 8AM-8PM AEST (7 days)